Part D: Appendices

Appendix 2: Detailed performance information

Governance

Activity Performance measure Targets
2016/17 2017/18
1.1 Governance, information and engagement Residents (%) satisfaction with the level of consultation (i.e. the right amount) 55% 55%
Residents (%) who are satisfied or neutral (neither satisfied nor dissatisfied) with regard to their involvement with decision-making 75% 75%
  Council and committee agendas (%) are made available to the public within statutory timeframes (2 working days prior to the meeting) 100% 100%
  Council and committee agendas (%) that are made available to elected members 5 days prior to the meeting and to the public four days prior to the meeting 80% 80%
  Residents (%) who agree that Council information is easy to access (e.g. from the website, libraries, newspapers, etc.) 55% 60%
  Residents (%) who agree that the Council website is easy to navigate and get information from 70% 75%
  Contact Centre response times – calls (%) answered within 30 seconds 80% 80%
  Contact Centre response times – emails (%) responded to within 24 hours 100% 100%
  Mana whenua partner satisfaction with Council relationship (satisfied and very satisfied) Satisfied Satisfied
  Māori residents (%) who are satisfied or neutral (neither satisfied nor dissatisfied) with regard to their involvement with decision-making 75% 75%

EnvironmentTop

Activity Performance measure Targets
2016/17 2017/18
2.1 Gardens, beaches and green open spaces Residents' satisfaction (%) with the quality and maintenance of green open spaces – local parks, playgrounds and reserves; botanic gardens; beaches and coastal areas; and walkways 90% 90%
  Number of visitors to the Botanic Gardens (including Otari-Wilton’s Bush) 1,280,000 1,280,000
  Residents' satisfaction (%) with the quality of street cleaning 85% 85%
  Street cleaning (%) compliance with quality performance standards 98% 98%
  We will plant 2 million trees by 2020 1,539,927
(77% of 2020 target)
1,690,127
(85% of 2020 target)
  High value biodiversity sites (%) covered by integrated animal pest control or weed control 59% 63%
  Proportion of grant funds successfully allocated (through milestones being met) 95% 95%
2.2 Waste reduction and energy conservation Residents (%) satisfaction with recycling collection services 85% 85%
  Waste diverted from the landfill (tonnes) at least 16,500 tonnes of recyclable material at least 16,500 tonnes of recyclable material
  Residents (%) who regularly use recycling (including weekly, fortnightly or monthly use) 90% 90%
  Residents (%) satisfaction with waste collection services 90% 90%
  Energy sourced from the Southern Landfill (GWh) 8 GWh 8 GWh
  WCC corporate energy use (including WCC general, pools and recreation centres, and CCOs) Decrease in energy use from previous year Decrease in energy use from previous year
2.3 Water Compliance with Drinking Water Standards for NZ 2005 (revised 2008) (Part 4 bacterial compliance criteria) and (Part 5 protozoal compliance criteria) 100% 100%
  Maintenance of water supply quality gradings from Ministry of Health Maintain Maintain
  Customer satisfaction with water supply 90% 90%
  Number of complaints about:
(a) drinking water clarity
(b) drinking water taste
(c) drinking water odour
(d) drinking water pressure or flow(e) drinking water continuity of supply
(f) responsiveness to drinking water complaints
per 1000 connections.
n/a n/a
  Median response time for:
attendance for urgent call outs
resolution for urgent call out
attendance for non-urgent call outs
resolution for non-urgent call outs

60min
4 hours
36 hours
15 days

60min
4 hours
36 hours
15 days
  Percentage of real water loss from networked reticulation system <14% <14%
  Average drinking water consumption/resident/day 375 litres per day 375 litres per day
  Number of unplanned supply cuts per 1000 connections < 4 < 4
2.4 Wastewater Number of wastewater reticulation incidents per km of reticulation pipeline (blockages) <=1.2 <=1.2
  Dry weather wastewater overflows/1000 connections 0 0
  Customer satisfaction with the wastewater service 75% 75%
  Number of complaints about:
(a) wastewater odour
(b) wastewater system faults
(c) wastewater system blockages
(d) responsiveness to wastewater system issues
per 1000 connections.
n/a n/a
  Median response time for wastewater overflows:
(a) attendance time
(b) resolution time
(a) <= 1 hour
(b) <= 6 hours
(a) <= 1 hour
(b) <= 6 hours
  Breaches of Resource consents for discharges from wastewater system.
Number of:
- abatement notices
- infringement notices
- enforcement orders
- convictions
for discharges from wastewater system
0 0
2.5 Stormwater Number of pipeline blockages per km of pipeline <= 0.5 <= 0.5
  Customer satisfaction with stormwater management 75% 75%
  Number of complaints about stormwater system performance per 1000 connections n/a n/a
  Median response time to attend a flooding event <= 60 minutes <= 60 minutes
  Breaches of resource consents for discharges from stormwater system.
Number of:
- abatement notices
- infringement notices
- enforcement orders
- convictions
for discharges from stormwater system
0 0
  Number of flooding events n/a n/a
  Number of habitable floors per 1000 connected homes per flooding event n/a n/a
  Percentage of days during the bathing season (1 November to 31 March) that the monitored beaches are suitable for recreational use 90% 90%
  Percentage of monitored sites that have a rolling 12-month median value for E.coli (dry weather samples) that do not exceed 1000 cfu/100ml 90% 90%
2.6 Conservation attractions Wellington Zoo – visitors 239,408 242,520
  Zealandia – visitors 93,600 96,500

Economic developmentTop

Activity Performance measure Targets
2016/17 2017/18
3.1 City promotions and business support Wellington Regional Economic Development Agency (WREDA) – Positively Wellington Tourism partnership funding Maintain the Council's funding at less than 50% of total income Maintain the Council's funding at less than 50% of total income
  Estimated attendance at Council-supported events 500,000 600,000
  Events Development Fund – ratio of direct spend to economic impact 20:1 20:1
  The proportion of grant funds successfully allocated (through milestones being met) 95% 95%

Cultural wellbeingTop

Activity Performance measure Targets
2016/17 2017/18
4.1 Arts and culture activities Attendee satisfaction with Council-supported arts and cultural festivals 90% 90%
  User (%) satisfaction with Toi Pōneke facilities and services 90% 90%
  The proportion of grants funds successfully allocated (through milestones being met) 95% 95%
  Proportion of outcomes delivered (previous projects-weighted by $ value) 90% 90%
  Venues Subsidy – total number of performers and attendees at supported events Increase on previous year Increase on previous year
  Economic contribution ($) the New Zealand Festival makes to the city’s economy (direct new spend)   $40m every second year
  Cultural grants – % first-time applicants who are successful 50% 50%

Social and recreationTop

Activity Performance measure Targets
2016/17 2017/18
5.1 Recreation promotion and support User (%) satisfaction - swimming pools 90% 90%
  User (%) satisfaction - recreation centres and ASB Sports Centre 90% 90%
  User (%) satisfaction - sportsfields (including artificial sportsfields) 85% 85%
  Visits to facilities –swimming pools 1.260m 1.277m
  Visits to facilities – recreation centres and ASB Sports Centre 1.06m 1.07m
  ASB Sports Centre courts utilisation (%) 45% 46%
  Sportsfields - % of scheduled sports games and training that take place Winter 80%
Summer 90%
Winter 80%
Summer 90%
  Marinas occupancy 96% 96%
  Artificial sportsfields % utilisation – peak and off-peak (summer and winter) Peak Winter 80%
Peak Summer 40%
Off peak winter 25%
Off peak summer 20%
Peak Winter 80%
Peak Summer 40%
Off peak winter 25%
Off peak summer 20%
5.2 Community support Tenant satisfaction (%) with services and facilities 90% 90%
  Tenant rating (%) of the overall condition of their house/apartment (good and very good) 90% 90%
  Tenant (%) sense of safety in their complex at night 75% 75%
  Occupancy rate of available housing facilities 90% 90%
  All tenants (existing and new) housed with policy 98% 98%
  Agreed milestones, design standards and budgets are met in accordance with the agreed works programme and Deed of Grant between the Crown and the Council To achieve To achieve
  Libraries – user (%) satisfaction with services and facilities 90% 90%
  E-library – user satisfaction (%) with the online library collection 75% 75%
  Accessible Wellington Action Plan initiatives planned for next year 90% 90%
  The proportion of grants fund successfully allocated (through milestones being met) 95% 95%
  Proportion of outcomes delivered (previous projects) – weighted by $ value 90% 90%
  Libraries – residents (%) who are registered members 75% 75%
  Libraries – physical visits 2.4m 2.4m
  Libraries – website visits 2.5m 2.5m
  Library items issued 3m 3m
  Occupancy rates (%) of Wellington City Council Community Centres and Halls 45% 45%
5.3 Public health and safety Dog control – urgent requests responded to within 1 hour and non-urgent within 24 hours Urgent 100%
Non urgent 99%
Urgent 100%
Non urgent 99%
  WCC public toilets – urgent requests responded to within 4 hours and non-urgent within 3 days Urgent 100%
Non urgent 95%
Urgent 100%
Non urgent 95%
  WCC public toilets (%) that meet required cleanliness and maintenance performance standards 95% 95%
  Percentage of very high risk premises inspected during peak times (amended measure for 2017/18) n/a 38%
  Percentage of alcohol inspections carried out for medium to very high-risk premises during high trading hours 25% 25%
  Number of compliance or enforcement actions taken per year nil nil
  Graffiti removal – response timeframes met 80% 80%

Urban developmentTop

Activity Performance measure Targets
2016/17 2017/18
6.1 Urban planning, heritage and public spaces development (including waterfront development) Residents (%) who agree the city is developing in a way that maintains high
quality design
Increase from previous year Increase from previous year
District Plan listed items that are removed or demolished nil nil
Residents (%) who agree the central city is lively and attractive 87% 87%
Residents (%) who agree their local suburban centre is lively and attractive 60% 60%
Residents (%) who rate their waterfront experience as good or very good 90% 90%
Proportion of grants funds successfully allocated (through milestones being met), 95% 95%
Residents (%) who agree heritage items are appropriately valued and protected 65% 65%
6.2 Building and development Building consents issued within 20 working days 100% 100%
Code of Compliance Certificates issued within 20 working days 100% 100%
Land Information Memorandums (LIMs) issued within 10 working days 100% 100%
Resource consents (non-notified) issued within statutory timeframes 100% 100%
Resource consents that are monitored within 3 months of project commencement 90% 90%
Subdivision certificates – Section 223 certificates issued within statutory timeframes 100% 100%
Noise control (excessive noise) complaints investigated within 1 hour 90% 90%
Environmental complaints investigated within 48 hours 98% 98%
Customers (%) who rate building control services as good or very good 70% 70%
Building Consent authority (BCA) accreditation retention (2-yearly) n/a To retain
Earthquake-prone building notifications (section 124) (%) that are issued without successful challenge 95% 95%

TransportTop

Activity Performance measure Targets
2016/17 2017/18
7.1 Transport Residents’ condition (%) rating of the network – roads and footpaths (good or very good) Roads: 75%
Footpaths: 75%
Roads: 75%
Footpaths: 75%
  Requests for service response rate – urgent (within 2 hours) and non-urgent (within 15 days) Urgent: 100%
Non-urgent: 100%
Urgent: 100%
Non-urgent: 100%
  Roads (%) that meet smooth roads standards (smooth roads – measured by Smooth Travel Exposure based on NAASRA counts) 70% 70%
  Footpath (%) condition rating (measured against WCC condition standards) 97% 97%
  Street lighting (%) for major roads (arterial, principal and collector roads) meets national standards 100% 100%
  Residents' satisfaction (%) with street lighting in the central city and suburban areas Central: 85%
Suburbs:75%
Central: 85%
Suburbs:75%
  Sea wall and retaining wall condition rating – walls (%) rated 3 or better (1 very good, 5 very bad) 90% 90%
  Percentage of the sealed local road network that is resurfaced 10% 10%
7.2 Parking On-street car park turn-over rates - weekdays and weekends Week: 6.8
Weekend:5.2
Week: 6.8
Weekend:5.2
  On-street car park average occupancy 75% 75%
  On-street car park compliance - time restrictions and payment Time: 95%
Payment: 90%
Time: 95%
Payment: 90%
  Residents' perceptions (%) that parking enforcement is fair Increase from previous year Increase from previous year